A reference to Halton Swim School shall be a a reference to Lisa Joan Anderson Coaching Inc., its group of companies, and/or franchises and the local business that has sent you these Terms and Conditions.

A reference to “us/we/our” in these terms and conditions refers to the Halton Swim School. 

Booking 

Our services run throughout the year in accordance with our published swimming dates. Scheduled class dates are available to view one website.

When signing up to the Halton Swim School for the first time, details of the course you are booked fori including the day of the week, time at which your child will swim, and the venue will have been agreed with you in advance. Every class needs to be booked through the system as there is not automatic agreement that the same day and time will be available each day or week.  After signing up to Halton Swim School, you will be sent a confirmation email detailing the booking information. 

Communication

By giving us your contact details (including your phone number), you agree to receive messages (including SMS messages) at the numbers and addresses provided.  You can manage your preferences for messages relating to offers and other marketing items through your My Water Babies portal.

Taking Payment 

Your payment will be charged at the time of booking  and you will receive email confirmation of your initial booking. An e-transfer or credit/debit card payment is required as an ongoing payment method to secure your child's lesson.  If payment is not provided within 24 hours of registration, we reserve the right to cancel your booking and register a new swimmer in your child's place.

When you pay for classes with your credit/debit card, your card details are not stored.  We use a third-party company to process these Pre-Authorised Debits (PayPal) on our behalf. 

If the course is being paid for by someone other than yourself, you are responsible for informing that person of our payment policies, deadlines etc., and relaying any communication regarding payments of any sort.  

Please note if payments are not received in accordance with the conditions set out above, you risk losing your child's lesson time.

Should payment not be made for lessons, you will not be able to attend. Upon non-payment, we reserve the right to cancel your booking and register a new swimmer in your child's place. If your space hasn’t been filled, you will be allowed to attend lessons again once your payments are up to date, but you will not be entitled to a refund, credit or catch-up lesson(s) for any lessons missed due to non-payment.

Changing Class Times and Venues 

If during your swimming journey with Halton Swim School you need to make changes to your swim day, time, venue, or area we would ask that you contact us with as much notice as possible so that we can work with you to find an alternative. We will do our utmost to accommodate you, but unfortunately cannot guarantee it. Where we can accommodate requested changes, we will review any resulting changes in the cost of your lessons with you before you make your decision.

Alternatively, it may be that we contact you regarding a change in your class time and venue. As time progresses you may find your class size reducing (as parents return to work etc.). Once a class has become too small for us to operate effectively, we will need to merge it with another.

We try to keep lesson times as similar as possible but unfortunately cannot always guarantee this. If the merger of your class with another results in a change of your class dates, times, or venue, we will endeavour to give you as much notice as possible. Where we are not able to provide a week's notice, you will be entitled to receive a refund for any lessons you are unable to attend at the new time, day and venue. 

If you are not happy with the new dates, times, or venue you may cancel your subscription in accordance with the Refunds and Cancellation section below. 

Refunds and Cancellations

You may cancel a class and receive a refund for that class if there is at least 24 hours before the lesson is to be held.  

Less than 24 hours in advance no refund will be granted.

If he weather is inclement during lesson time, a "dry" lesson will be given indoors.

If a pool cannot be used in the short term we will endeavour, where possible, to re-schedule your lesson if notified at least 24 hours in advance.  If you have access to another pool please advIse Halton Swim School as far in advance as possible.

If Halton Swim School needs to cancel a lesson, we will reschedule lessons where possible by adding in an extra lesson date. When this is the case, you will be notified accordingly.

Your attention will be drawn to any changes to lesson dates, and you will be asked to let us know within 1 week if you are unable to attend these revised lesson dates. If no objections are made within that timeframe, your revised dates will become officially scheduled dates.

If you are unable to attend the revised dates and have let us know within 1 week of receiving these new dates, your account balance will be updated with a credit for that lesson. In the event of us having to cancel a lesson and being unable to reschedule, we will also apply a credit to your account balance for that lesson. 

Where a pool is not available more than one week for reasons outside your control, we cannot be responsible for providing any further lessons to you during that time. If this occurs, and if it is not possible to reschedule the classes, we will either refund the unused balance of your lessons or credit you against a future booking. 

Should a lesson already be in progress about to start and have to be cleared on the grounds of health and safety, if the class is at least half way (15 minutes) in, we are under no obligation to refund the lesson or part thereof.

We are under no obligation to credit or refund your money if for any reason you are unable to attend any lessons that have been paid for. This includes lessons due to be delivered during your notice period.

Video and Photography

While the family atmosphere we encourage means that parents, grandparents, and friends should feel very comfortable taking photographs or video footage, we would ask that everyone remains sensitive to the feelings of others should some families not feel comfortable with this. If someone in a class asks that there be no videos or photos taken, the teacher will inform the class and filming/photography must stop immediately and without incident. 

We must also adhere to pool rules at individual venues, some of which do not permit the use of such equipment. If this is the case with your pool, we will have informed you separately and ask that you respect their policy. In all instances the decision of our staff is final. 

No underwater cameras or underwater recording equipment of any description may be used during a Halton Swim School lesson.

At times during the course, we may take a picture of you and your child with other parents and children (should you wish).  We would like to be able to use these photographs for promotional and publicity purposes.  When you booked on to your course, you were asked whether you consent to our using your photos. If you did so, please understand that these photographs will not be used by Halton Swim School for any other purpose.

Illness 

Should your child have, or develop, any known or suspected medical condition, please consult your doctor before swimming.

In the event that your illness is contagious and may affect other swimmers or the teacher, you must inform our office in writing via email, and we may share basic information about this risk with other carers. All information received is treated in confidence and with sensitivity. 

Never expect your child to swim if they have any illness such as an ear infection, diarrhoea, vomiting, chicken pox, impetigo, conjunctivitis, a bad cold or if you have Covid–19 symptoms or have been asked to isolate. Please wait until your doctor has given the all-clear before returning to classes. 

Please ensure that any sickness/diarrhoea symptoms have completely cleared for at least 48 hours before your lesson, or 72 hours if a gastrointestinal bug has been diagnosed by a medical professional. 

Our teachers may refuse to teach a lesson if they reasonably believe that your child is not well enough to participate.

Diapers and Changing your Baby 

For children under 4 years of age: 

Without exception, all babies/toddlers under 3 years of age, regardless of whether they are potty trained, must wear either a reusable swim diaper or a disposable swim diaper with a Happy Nappy® (or Splash Jammer®) on top. 

Children under 3 wearing any other attire, including wetsuits or warmers, etc. must still wear a Happy Nappy® (or Splash Jammer®) and swim diaper. We reserve the right to refuse to teach any child who is not suitably attired with no credits or refunds issued. 

For children above 3 years of age: 

Non-potty trained children over 3 years of age: Must wear either reusable swim diaper or a disposable swim diaper with a Happy Nappy® (or Splash Jammer®) on top.

 Potty trained children over  years of age: Are recommended to wear either reusable swim diaper or a disposable swim diaper with a Happy Nappy® (or Splash Jammer®) on top. If a child over 3 is not wearing a happy nappy and fouls (defecates) in the pool, the lesson will immediately end with no reimbursement or credit given.  

Withdrawal of Service  

Halton Swim School may at its own discretion refuse entry to a client to its courses if it is felt that the client’s behaviour or the behaviour of those associated with the client is unreasonable or becomes an issue of health and safety. 

Pool/Poolside Health and Safety 

While a lesson is in progress the instructor is completely focused on the child/ren taking the lesson.  Other children not taking the lesson should be supervised by parents or other adults.  No children should be running around the pool during the lesson nor should parents or adults distract the instructor by asking questions or engaging in a dialogue during a lesson. Questions can be asked after the lesson if the instructor has time to respond.  Otherwise please email or phone the instructor.  

While waiting for your class, please keep poolside noise down to a minimum so that all lessons can take place in a calm and peaceful atmosphere. Do not enter the pool until invited to do so by your teacher. 

You are responsible for the safe supervision of any children at your home at all times and never be left unattended. Children running on wet surfaces can very easily slip and hurt themselves. Halton Swim School reserves the right to ask anyone to leave the poolside at any time. 

Teachers 

While it is our policy that we try to ensure you always have the same teacher, we cannot guarantee this as teachers get sick, require cover, leave etc. Also, due to the extremely thorough nature of our training, we may occasionally need to have a new teacher teaching your class. They are always fully trained at this point but need to teach a series of ‘live classes’ in order to complete their assessment process. Unfortunately, we cannot give advance warning when this may happen and, while we always try to limit it, it is a necessary part of our commitment to quality. 

Medical Conditions

Prior to swimming, you will be asked for any existing medical conditions (include any disabilities) for any child who may swim in the lessons.

It is vital that you inform us of any medical condition(s)/disabilities that your child may have that might affect his or he time in the pool. All information received is treated sensitively and in confidence. 

If you are unsure whether any illness or injury may affect your child’s swim lesson, please  refer to your Family Doctor, Paediatrician or other health professional. 

Should you become aware of a medical condition or disability after signing up to lessons, it is your responsibility to update your information with Halton Swim School.

All parents or caregivers responsible for the children taking swim lessons take ultimate responsibility for their own and their child’s medical/health issues and will be deemed by Water Babies to have taken all necessary advice and obtained the appropriate authority. Informing Halton Swim School of a child’s medical condition does not relinquish this responsibility. 

Data Protection 

Halton Swim School is committed to protecting your privacy (please visit our website to see our privacy notice). We will only use the information that we collect from you  in accordance with all legal requirements and in accordance with the privacy notice detailed on our website at www.HaltonSwimSchool.com

Venue Information

Unless you advise Halton Swim School differently, swim lessons will be held in the pool located at the address provided during registration.  

Exclusion of Liability 

I am aware that Halton Swim School classes can involve many risks, dangers and hazards. The risks, dangers and hazards, including but not limited to: loss of balance; variation or steepness in pool decks and floors; slips caused by wet environs, trips caused by pool equipment or other items; mechanical failure of equipment; exposure to temperature extremes; travel or transport to and from the sites used for Halton Swim School classes; failing to participate safely or within the limitations of one’s own abilities, negligence of other participants; and NEGLIGENCE ON THE PART OF HALTON SWIM SCHOOL, INCLUDING THE FAILURE ON THE PART OF THE RISKS RELEASEES TO SAFEGUARD OR PROTECT ME FROM THE RISKS, DANGERS AND HAZARDS OF HALTON SWIM SCHOOL CLASSES.

 I AM AWARE OF THE RISKS, DANGERS AND HAZARDS ASSOCIATED WITH HALTON SWIM SCHOOL CLASSES, AND I FREELY ACCEPT AND FULLY ASSUME ALL SUCH RISKS, DANGERS AND HAZARDS AND THE POSSIBILITY OF PERSONAL INJURY, DEATH, PROPERTY DAMAGE OR LOSS RESULTING THEREFROM.

 In consideration of the Halton Swim School agreeing to my participation in their classes and using my facilities whilepermitting my use of their services and equipment, I agree as follows: 

 1. TO WAIVE ANY AND ALL CLAIMS that I have or may in the future have against Halton Swim School AND TO RELEASE HALTON SWIM SCHOOL from any and all liability for any loss, damage, expense or injury, including death, that I may suffer or that my next of kin may suffer, as a result of my participation in Halton Swim School DUE TO ANY CAUSE WHATSOEVER, INCLUDING NEGLIGENCE, BREACH OF CONTRACT, OR BREACH OF ANY STATUTORY OR OTHER DUTY OF CARE, INCLUDING ANY DUTY OF CARE OWED UNDER THE OCCUPIERS LIABILITY ACT, ON THE PART OF HALTON SWIM SCHOOL AND FURTHER INCLUDING THE FAILURE ON THE PART OF HALTON SWIM SCHOOL TO SAFEGUARD OR PROTECT ME FROM THE RISKS, DANGERS AND HAZARDS OF PARTICIPATING IN “SPORT” REFERRED TO ABOVE;

2. TO HOLD HARMLESS AND INDEMNIFY HALTON SWIM SCHOOL for any and all liability for any property damage, loss or personal injury to any third party resulting from my participation in Halton Swim School;

3. This Release Agreement shall be effective and binding upon my heirs, next of kin, executors, administrators, assigns and representatives, in the event of my death or incapacity;

4. This Release Agreement and any rights, duties and obligations as between the parties to this Release Agreement shall be governed by and interpreted solely in accordance with the laws of the province where your classes take place and no other jurisdiction.

 Changes to Terms and Conditions 

From time to time, we may update these Terms and Conditions by sending you either an updated version or notification of minor changes. You are free to not accept these changes, but we would ask you to notify us in writing of your non-acceptance within 14 days of your receipt, failing which we will be entitled to treat our agreement with you as being subject to the updated version.